Revolut SWIFT Transfer Completed but Money Never Arrived

On July 14, I made an international transfer of **$508** from my Revolut account to my own Ziraat Bank account. Although the transaction status appears as “completed” in the Revolut app, the money has not been credited to my Ziraat Bank account. When I contacted my Ziraat Bank branch, I was verbally told that the transaction appears as a SWIFT transfer, but there is no corresponding payment at the intermediary bank, which is why the money has not been credited to my account.

Since then, I have contacted Revolut support repeatedly. However, I keep receiving similar, scripted responses. I am simply told that the matter is being “investigated at the highest level,” but no concrete solution has been provided, and the money still has not reached my account. No reference or tracking number has been provided either, making it impossible for me to properly track the progress of the investigation.

I have been dealing with this issue since July 14 and still cannot access my **$508**. I am requesting that Revolut urgently conduct a detailed investigation into the transfer, either ensure that the full amount is transferred to my Ziraat Bank account or refund it to me, and provide me with a clear written update on the current status of the case.