5
Resolved

Can't Login To The BetterMe App

Emma
March 1, 2024 11:00 AM2,067
Emma's Thank You Message
It worked, thanks!

Ever since the latest update, I haven't been able to log into the app. I've tried everything, but no luck. I've reached out to support a few times, but unfortunately, I haven't heard back from anyone yet. It's a bummer because I really rely on the app for my workouts and nutrition. Do something or I will cancel

March 1, 2024 11:04 AM (4 minutes after complaint)

Hello! Thank you for reporting this problem. We're sorry for such inconvenience and appreciate your patience with this. As an alternative, you can provide us with a 7-digit ID number of the automated email that you received from us. Kind regards, team BetterMe

Emma
Emma
March 1, 2024 11:05 AM

Thank you, my email ID is 6440916

March 1, 2024 11:31 AM

Thank you for getting back. We've sent the instructions to your email. Please check your inbox and let us know if the issue was fixed. Kind regards, team BetterMe

Emma
Emma
March 1, 2024 11:33 AM

It worked, thanks!

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