5
Resolved

No Longer Access to BetterMe

Maria
Maria
BetterMe
March 20, 2024 11:15 PM2,946

I love the BetterMe app, and great workouts, and I really enjoyed my program.. until yesterday. What is this? Can someone please explain? The support seems to be too busy to pay attention to me, is this over? What do I do? I am NOT done with what I paid for, and I can't get into my account anymore. I NEED my access back, please. This is stressing, please get back and solve this. I can prove I paid.

BetterMe
March 20, 2024 11:41 PM (26 minutes after complaint)

Hello! We apologize for not responding sooner. We've replied to your email and your app should be up and running. Kind regards, team BetterMe

Maria
Maria
March 21, 2024 8:09 AM

Thank you for your prompt reaction! I am very happy to get back to my trainings yessss ^^

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