BetterMe Trial Membership Turns into a Billing Headache
anjan
BetterMeJanuary 13, 2024 11:10 AM5,394
I expected a one-time trial membership, but I'm now being charged monthly without my knowledge or consent. Customer service has been very unhelpful. I hope my complaint leads to improvements in your service.
February 29, 2024 11:55 AM (1 month after complaint)
Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. Kind regards, Team BetterMe
