BetterMe Trial Membership Turns into a Billing Headache

anjan · 2024-01-13T11:10:54+03:00

I expected a one-time trial membership, but I'm now being charged monthly without my knowledge or consent. Customer service has been very unhelpful. I hope my complaint leads to improvements in your service.

BetterMe

Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly with a solution. Alternatively, you can reach us directly at [email protected]. Kind regards, Team BetterMe

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I initiated a 30-day trial with BetterMe four days ago, but I've been encountering constant rejection of my email when attempting to create an account. How can I get the app to recognize my email?

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BetterMe Trial Membership Turns into a Billing Headache

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Q&A: Explore Popular Queries

I've been trying to cancel my BetterMe subscription, but it's still active. How can I make sure that it's canceled?

I initiated a 30-day trial with BetterMe four days ago, but I've been encountering constant rejection of my email when attempting to create an account. How can I get the app to recognize my email?

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