I am writing regarding my BetterMe slimming program subscription, registered in the name of Der Kinderen Corin**, used in Belgium and charged in euros. I noticed an overcharge and an unwanted renewal on 27 March, even though I no longer wish to keep this subscription. I have been subscribed since February 2026, and I did not expect to be billed in this way. I therefore request the immediate cancellation of my BetterMe slimming program subscription, as well as a full refund of the most recent amount taken on 27 March. Yesterday, I tried to contact BetterMe via the online chat, but the entire conversation was in English, and the agent kept asking me the same things repeatedly, which made the process incomprehensible and discouraging for me. I stopped the chat because I could not complete the procedure properly. I kindly ask you to review my situation, cancel my subscription without further delay, and refund the last payment taken on 27 March, and to send me written confirmation once this has been done.
I am extremely frustrated with the lack of response and assistance I have received from BetterMe app's customer service and legal support teams. On April 16th, a charge was deducted for the renewal of my subscription. Immediately, I contacted customer service requesting a refund, citing my rights as...
In January 2026, I purchased a BetterMe “Home Pilates” subscription directly via the BetterMe website, paying by card. After some time I decided not to continue, followed the cancellation instructions in the app, and was under the clear impression that my subscription had been successfully cancelled...
On September 9, 2025, I canceled my BetterMe diet program membership, but despite the cancellation, an unauthorized charge of ₺699 was withdrawn from my bank card. It has now been two months, and no refund has been processed. I have the payment receipt available as proof. I find it unacceptable tha...
I am extremely frustrated! I subscribed to BetterMe Senior, but I canceled my subscription, and it officially ended on June 8, 2024. The app isn’t even installed on my phone anymore, and it doesn’t show up as an active subscription in my account. Despite this, I just noticed that BetterMe has been ...
I am filing this complaint against the BetterMe Fitness app due to a serious issue I have been facing. Since 2024, even though I canceled my subscript...
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