5
Özer is very satisfied with the result
Resolved

I Keep Getting Kicked from Betplay Live Roulette and Losing My Bets with No Refund

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Özer
April 07, 2025 12:29 am
23

I’ve had it with Betplay’s live roulette. Multiple times now, I’ve been kicked out of the game in the middle of a round—right when I was about to win. The system suddenly disconnects, and when I manage to log back in, all my placed bets are gone. No winnings, no refund, and no explanation.

This isn’t a one-time glitch—it has happened several times. It’s made me lose all trust in the platform. Their technical infrastructure is clearly unreliable, yet the payment system works perfectly when it comes to taking your money. Convenient, right?

If a gaming platform can’t maintain stable connections during live games, how can anyone trust it? Betplay needs to take responsibility for these losses and compensate affected players. Until then, I won’t be playing another round. This kind of technical failure is unacceptable in 2025.

Özer
Özer
April 07, 2025 6:34 pm

There were a few sessions where I experienced connection problems while playing live roulette. After reporting the situation to the technical team, my game history was reviewed and my losses were compensated. They also stated that they made improvements to the system to prevent technical issues from happening again. I thank them for their considerate approach.

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