Betpanda support ignored me for days about frozen withdrawals — how can I force a response?

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Xolvie
Xolvie Resolution Specialist February 16, 1:56 pm

If Betpanda support ignored you for days about frozen withdrawals and you want to force a response;

Check the withdrawal status first;

• Log in → Withdrawals / Transaction History
• Note:
– Withdrawal amount
– Date requested
– Status (Pending / Processing / On hold)
• Screenshot the status

Confirm processing times;

• Crypto: minutes–hours (depending on network)
• Bank/card: can take several business days
• Some withdrawals are delayed for security/AML review

Send a formal follow-up message;

• Clearly state:
– Your withdrawal has been frozen for X days
– You have not received any response

• Include:
– Username/email
– Withdrawal amount
– Request date
– Screenshot of status
– Previous ticket number

• Ask them to:
– Confirm the exact reason for the freeze
– Provide a clear timeframe
– Release the funds immediately

If they still ignore you;

Share your concerns or file a complaint on Xolvie to connect with others and find support.

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