I Faced Issues With Betnef After Using 4th Deposit Bonus

I invested a total of ₺5,500 on Betnef, split into three parts: ₺5,000 / ₺250 / ₺250. After losing, I used the site’s “4th Deposit Bonus from Us” offer, which added a ₺1,000 bonus to my account. This bonus came with a 5x wagering requirement and a withdrawal cap of 10x the bonus. I used ₺300 of it to buy FreeSpins in the Palace Dream game, hit the maximum win, completed the wagering requirement, and requested a withdrawal of ₺10,000, which was rejected. I contacted live support to explain that I shouldn't have to wager ₺88,000 and that I was eligible to withdraw ₺10,000 max, but a support agent named B*** bullied me and caused me to lose all my funds. The next day, they added a pitiful ₺1,000 "chance bonus" to my account, clearly knowing they were in the wrong. On June 14, I filed a complaint and was later contacted via WhatsApp by the site manager, Ms. M***, who asked me to take it down, promising to return the ₺5,500 to my main balance. After I removed it, they claimed they’d instead calculate the refund based on my last deposit of ₺250—ridiculous! When I insisted that my main balance was ₺5,500, they said they’d give me ₺2,000. They admitted the original amount was ₺5,500 and claimed to have spoken to relevant parties and taken internal training. If they weren’t guilty, they wouldn’t try this hard. These people are scammers. Don’t lose your money to sites like this that offer fake bonuses and disappear when it's time to pay—stick to truly licensed platforms, not ones like Betnef that manipulate users with misleading promotions.