I’m extremely disappointed with Betnano. I had three separate betting slips, and each included matches that were later canceled. Despite the cancellations, Betnano marked all three of my slips as lost. This is completely unfair and against what should happen in such situations.
When I contacted live support to understand why my canceled matches weren’t voided properly, they simply brushed it off by saying they use an external infrastructure from another site. That’s not an acceptable explanation. The specific match in question is the Den Haag game played (or rather not played) on 28.05.25 at 17:30, which is clearly visible in the match visual on the platform. And yet, no adjustment was made to my slip.
What’s worse is that the live support team refused to offer any real solution. They blamed the system and took no responsibility for correcting my bet or refunding my money.
Betnano, this is your platform, your responsibility. You can’t hide behind third-party providers when your users are losing money due to technical or scheduling issues beyond their control. I demand my slips be reevaluated and my balance corrected immediately. If this isn’t resolved, I’ll be sharing this experience widely across consumer complaint channels.
I placed a bet on Betnano, and it clearly won, yet the site marked it as lost. This is beyond frustrating—how can a platform lose a winning ticket? When I contacted support, they simply said, “The provider finalized it this way.” This is not an acceptable response when real money is at stake. I hav...
I am extremely frustrated with the ongoing issues on Betnano regarding live betting and delayed payouts. Twice now, I placed live bets where the last match on my ticket was suddenly removed from the live betting section. After the match ended, it took over two hours for the winnings to be credited t...
My experience with Betnano has been nothing but a huge disappointment. I made 8 separate deposits today and ended up losing over ₺20,000. Throughout the games, I had a constant feeling that there was interference—something just didn’t feel right. Eventually, I withdrew my remaining ₺2500 and played ...
I have been playing on Betnano for a long time, but I’ve never seen it in such a terrible state. The so-called "live support" is non-existent—it disconnects immediately. Live support should be exactly that, not a poorly programmed AI that offers no real help. I reported an issue with my betting sli...
I placed a bet on Betnano, and although three hours have passed, my bet still hasn’t been settled. When I lose, the system updates instantly, but when I win, I’m left waiting indefinitely. This is completely unfair. I contacted customer support, and they gave me the usual excuse: “It will be fixed ...