Having had a somewhat unpleasant encounter with Best Buy, I am urging others not to go through the same. Expecting the "professional installation" promised, I ordered a washer and dryer set. Best Buy outsources to smaller contractors from XPO Logistics, which it utilises for delivery; none of them seem to interact. Three times my delivery and installation were postponed; each time there were no-shows or last-minute cancellals. It has already been more than two weeks and I still lack my appliances. Customer service has been inadequate; all the missed appointments and my lost time have been covered by a $50 store credit. Choose a local shop doing their own installations if you appreciate dependability and customer service. Best Buy has squandered my time and effort.
One of the most irritating encounters I have had is the Best Buy service. I purchased a new TV especially for their stated "next-day delivery." Since I had a limited window to have it put before a large family get-together, I designed my whole calendar around this. Their unclear statement regarding ...
Within a week of purchase, the apparently "high-quality" laptop I bought began to malfunction. When I sought to get it back, I was sent on an annoying cycle between several customer support agents who either gave contradicting information or didn't know what my problem was. I finally sent the thing ...
Ordering from JD Sports, I paid extra for next-day delivery and selected a pair of trainers described as 'in stock'. When my order arrived late, though, I called customer support only to be told the item was truly out of stock. They said they were sorry and promised a refund in five days, therefore ...
I made an order on Swiggy, giving them the precise address along with all the necessary location details. Even so, the order got cancelled because they said they “could not locate the address.” Just 10 minutes ago, another delivery partner from Swiggy dropped off a different order at the same addres...
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