I arrived 5 minutes late for my Benefit brow appointment, but the staff member scheduled to perform the service arrived 10 minutes late themselves. Despite this, I was told that my appointment couldn’t proceed because I was "late," resulting in a total of 15 minutes wasted.
This policy is absurd and completely unacceptable, especially given that the delay was largely on the employee's part. I was left without the service I booked and wasted my time visiting the store.
As a result, I will no longer visit Benefit stores or recommend them to anyone. Losing customers over such poor handling of appointments reflects badly on the brand. I demand an explanation and a more customer-oriented policy moving forward.
I was contacted by customer service regarding my birthday gift, which had not been applied to my account. They assured me that I could schedule an appointment at Benefit Brow Service to redeem it. However, when I called the store, they said my name was not in the system. I contacted customer servic...
I recently visited the Benefit Brow Bar at Akmerkez Sephora and had an extremely disappointing experience. Despite clearly explaining how I wanted my eyebrows shaped, my thick brows were thinned significantly. During the process, I was falsely told I had a brow lamination when no such procedure had ...
For the past 1.5 months, I have been unable to book an appointment for the Sephora Benefit Brow Bar service at any store. Every time I access the appointment system, I receive a “no availability” warning for all locations. I tried on different days, at different times, and even on different devices ...
I recently visited the Benefit Brow Bar at Sephora Demirören, and like another reviewer, I had a terrible experience. I booked an appointment with S***** due to her availability. My brows were thick, long, and intentionally grown out to allow for proper shaping. I specifically requested a soft arch ...
I visited the Benefit Brow Bar at your Ankara Cepa store for the "Golden Ratio Brow Design" service. However, the experience was far from what was promised. No proper mapping or detailed consultation was done before the procedure. Despite being performed by a so-called expert, my brows were left ove...
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