For the past 1.5 months, I have been unable to book an appointment for the Sephora Benefit Brow Bar service at any store. Every time I access the appointment system, I receive a “no availability” warning for all locations. I tried on different days, at different times, and even on different devices and browsers, but the result has not changed. My customer number is 9001071407737.
During this process, I also contacted customer service, but I did not receive any response. Since this is a service that is charged only after the brow shaping procedure, I have not made any prior payment.
I request that this issue in the appointment system be resolved urgently so that I can book an appointment without any problems. I also ask that the system be improved overall so that customers do not experience this kind of inconvenience.
I have been trying to book an appointment at the Sephora Benefit Brow Bar in Emaar for the past three weeks, but I haven’t been able to get one. They told me there was an issue with the system, yet nothing has been fixed. They also said that new appointments open every Sunday, but I still haven’t be...
I arrived 5 minutes late for my Benefit brow appointment, but the staff member scheduled to perform the service arrived 10 minutes late themselves. Despite this, I was told that my appointment couldn’t proceed because I was "late," resulting in a total of 15 minutes wasted. This policy is absurd an...
I was contacted by customer service regarding my birthday gift, which had not been applied to my account. They assured me that I could schedule an appointment at Benefit Brow Service to redeem it. However, when I called the store, they said my name was not in the system. I contacted customer servic...
On August 17, 2024, I visited the Sephora store at Akasya for a brow and upper lip service. Unfortunately, the person performing the service shaped my brows unevenly, leaving them noticeably different from each other. The right brow was poorly cut and shaped, making the imbalance very apparent. I pa...
For the past two months, I have been struggling to secure an appointment with Benefit services. Every time I try booking online, either no slots are available, or the earliest appointment is 7-10 days away. Even worse, these appointments often get canceled or rescheduled by the team without proper n...
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