My Beko dryer started a fire, and without the fire brigade, my house would have been gone. It's been a tough month dealing with Beko. On February 8th, right after turning on the machine, smoke began coming out, and even after quickly unplugging it, flames burst out. While I was trying to put out the clothes with water, I called the fire department because the drum was shooting out fiery debris, and the machine was on fire from the inside. It was obvious I couldn't deal with this fire by myself. The firefighters put out the fire and submitted a report. Beko checked all the installations in my home, confirming no issues there and acknowledging the problem came from the machine. They had an independent expert come and evaluate the damage in my home. Even though all expenses have been covered, Beko says the process is still pending with the expert after a month. The specialist is currently waiting for approval from Arçelik Beko. Customer satisfaction doesn't exist. "You get what you pay for," my dad always said, and he was spot on. Even with a warranty, the problem of replacing the machine or compensating for the damage is still not resolved after a month. If I had walked out of the house after turning on the machine, I'd be without a home today. I was so worried and anxious until the fire department showed up. I'm never going back to Beko Arçelik. I phoned them later that day, crying, and begged them to come see the state of my house, emphasizing that a four-year-old child resides there. I inquired about waiting without cleaning the house, but no one bothered to show up. This was a serious situation! All my other appliances are from the B** brand, and I've never had to get them fixed in a decade. After this bad experience with Beko, I hope others don't encounter the same problems.
They came and checked but then when i ask they say that we are waiting a report from independent exper but when i ask to exper he says that the report was sent and waiting for Beko's approval!! Who says right???
I’ve had enough of Beko washing machines. Our first Beko machine tore our clothes, left greasy stains, and when we called the official service, they told us the repair would be too expensive. Based on trust in the brand, we went ahead and bought a second Beko machine—and unbelievably, the same issue...
I bought one of Beko’s newest model clothes dryers expecting quality, but all I got was frustration. Just three months after purchase, the machine stopped drying completely. My clothes come out damp no matter what setting I use. Since then, I’ve opened five service requests. Each time, the technicia...
A technical fault occurred with the Beko dryer I purchased. During operation, the machine stops on its own and doesn’t work. The technician who came to inspect it claimed to have reset the machine, but the issue persisted. They took the device and, three to four days later, called to inform me that ...
Three years ago, I purchased a Beko washing machine from a reputable dealer. Since then, I have had nothing but problems with the machine. Here is a timeline of the issues I have experienced: Year 1: The pump motor broke down and the drum had to be replaced. Year 2: The machine started burning on ...
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
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