The Beko refrigerator I purchased in November 2019, now 5 years and 7 months old, was found to have a gas leak, and a paid replacement was proposed. However, the gas leak is not due to user error but rather a fault that developed within the product itself. Since Beko stated that this type of malfunction cannot be repaired and they are unable to fix the refrigerator, a replacement request was initiated. The user bears no fault or responsibility in this matter. According to Article 8 of the Law on Consumer Protection No. 6502, this situation qualifies as a defective product. Even if the warranty period has expired, such a fault should not occur within the expected lifespan of the appliance. Given that the issue is not user-related and cannot be repaired by your company, Beko holds full responsibility. As previously stated, the malfunction is not due to user error and cannot be repaired. For these reasons, and since I can no longer use the refrigerator, I will apply to the Consumer Arbitration Board unless the matter is resolved.
This is an urgent matter. My Beko refrigerator, after just 6 years, has developed a gas leak due to a body defect, and all the food inside has spoiled. When I reached out for assistance, Beko offered only a paid replacement, which I cannot afford at the moment. This issue is clearly not user-related...
I purchased a Beko Arçelik refrigerator and used it for 5 years before it developed a gas leak. After nearly 2 months of back-and-forth and frustration, they finally approved a replacement. At the time, I was told that gas leak-related issues were covered for 10 years, even outside the standard warr...
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
I purchased a Beko 670530 EB refrigerator from an authorized Beko dealer in 2020. For about a month now, I have been experiencing a water leakage issue in the freezer section. After the problem began, I contacted the authorized service center. During the first visit, the technician said that the he...
I purchased a Beko refrigerator in 2019 with a warranty until 2026. Last year, it had cooling issues due to the rear motor guard, which the service said needed removal to prevent overheating. After temporary use, this year the freezer section again had freezing issues, failing to freeze meat within ...
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