Please Solve My Problem

I am writing regarding a withdrawal issue I experienced today on the BDG Win platform. I requested a withdrawal of 30,000 at around 10:50 via UPI to my Fampay account, but the money has still not been credited. After noticing that the amount had not arrived, I contacted customer support. They told me that the transaction would be completed, but despite this reassurance, the 30,000 has still not been received in my Fampay account. I request that this issue be checked urgently and that the full 30,000 amount be credited to my Fampay account without any further delay, or that a clear explanation and solution be provided as soon as possible.