BDG Payment Debited But Not Received

On 03/02/2026 at around 08:59 AM, I made a UPI payment of ₹15,000 through Paytm from my Yes Bank account to my BDG account. The amount was debited from my Yes Bank account, but it has not been credited to my BDG account to date. The UPI reference number for this transaction is 299432051549. When I contacted customer support, I was informed that the amount has been credited to the given UPI ID, but I have still not received the money in my BDG account, and there is no proper resolution or confirmation of where the funds actually are. I request that this matter be investigated urgently and that the ₹15,000 be refunded back to my Yes Bank account as soon as possible, since the amount has been debited but not received in my intended account. I also ask for a clear written clarification on the status of this transaction.