BDG Games Withdrawal Completed but Money Not Credited to Bank

I am writing regarding a problem with my withdrawal from BDG Games. On 28 September 2026 at around 21:48, I requested a withdrawal of 27,000 to my Bank of Baroda savings account through the BDG Games application. In the app, the status of this withdrawal now appears as “completed”, however the amount has not been credited to my bank account. My registered mobile number on BDG Games is 7838323***. Despite the in-app status showing the transaction as completed, there is no corresponding credit in my Bank of Baroda account, which is causing me serious concern. I kindly request that this issue be urgently investigated, the transaction be traced, and my 27,000 be either immediately credited to my Bank of Baroda savings account or a clear written explanation be provided about what has happened to this withdrawal.