BDG Game Deposit via PhonePe Missing and Customer Care Unhelpful

I am a BDG user and my BDG game ID is 12674***. I deposited 2000 Rs through PhonePe on 9 May 2026 to be added to my BDG game account, but the money has still not been received in my account balance. After I noticed that the 2000 Rs was missing, I contacted BDG customer care several times, but they did not give me any clear answer or solution, and my money has still not been credited or returned. I feel very unhappy and insecure because I paid the amount in good faith and received neither the balance in my game account nor a refund. I request that the 2000 Rs I deposited be immediately credited to my BDG game ID or refunded back to my original PhonePe payment method without any further delay. I also expect a clear explanation about why this problem happened and why customer care did not provide proper assistance.