BDG Deposit Not Received

I had deposited two payments of Rs 3,000 each in my BDG ID on March 16, but they were not credited to my ID. I have given all the proofs, details, video account statement several times in my ID and on telegram, but even after so many days, none of my payments have been returned. Please help me.. My uid is 10267116



It’s been 27 days for me.