BC.Game! Resolve My Pending Withdrawal!

I placed a withdrawal of 50,000 INR on BC.Game on 18/08/2025 at 11:40 am with order ID F-1840772550401428452. After half an hour, I received an email stating that the money had been credited to my bank account, but when I checked, the amount was not there. Now it has been more than 13 days, and I still have not received my money, neither in my bank account nor back in my BC.Game account. I am requesting you to please resolve my issue as soon as possible, and that will be your greatest kindness. My bank account number is 3805040150001612, IFSC JAKA0GRAMEN.