BC.Game blocked my withdrawal—how can I get my funds?

First check the withdrawal status under Wallet → Transaction/Withdrawal and confirm whether KYC or another security check is pending.

BC.Game also applies a 24-hour withdrawal hold after a password change, so wait for that period if you recently changed your password.

If the withdrawal is still blocked, open the relevant withdrawal and select Create a Ticket; BC.Game may request payment proof such as a bank statement.

For fiat withdrawals marked “Withdrawing” for more than 48 hours, BC.Game recommends contacting live support.

Keep your withdrawal/order ID, account details, KYC status, and payment records ready.

If the restriction is related to account verification, complete the requested KYC rather than creating another account, as additional verification may be required before funds can be released.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.