Bosch Cordless Upright Vacuum Cleaner Battery Problem
purchased a Bosch Cordless Vacuum from the Media Markt online store on November 25, 2021. I sent it to my family in the village of Sivas Suşehri, and my father took it to the Bosch service center on November 27, 2023, due to a malfunctioning battery. Unfortunately, the service center stated that they could not assist with the issue. When I contacted the Bosch call center, I received a similar response. Despite the fact that only two days had passed since the invoice date, the battery had malfunctioned earlier. However, due to transportation constraints, my father could only take it to the authorized service center recently. As a loyal customer who consistently chooses Bosch for my appliances and recommends it to others, I am deeply disappointed by this situation. I am requesting the replacement of the battery and hope that Bosch will provide assistance in resolving this matter.
Dear Valued Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach out to us via the Customer Service page, we will contact you immediately. Thank you for your interest in our brand. Sincerely, BOSCH Communication Center
I was called by Bosch customer service. They said they could only provide the battery for a fee since the warranty period had expired by 2 days. The authorized service mentioned a price of around 1750 TL. I had bought the vacuum cleaner for this amount 2 years ago. Now, let's say I buy the battery for 1750 TL, it will break down in 2 years, right at the end of the warranty period, which is very strange. Anyway, it seems we will have to think a bit more when buying Bosch next time.
