I purchased diamonds through the Azar app, and while the payment was successfully withdrawn from my account, the diamonds were never delivered to my profile. It has now been almost a week, and I’ve been messaging their support team nonstop—but all I get are the same generic auto-replies, over and over again.
No one actually reads what you write. They just keep sending canned responses like a broken record. I’ve even shared screenshots to prove my case, but nothing changes. The replies are completely irrelevant and useless. Sometimes they don’t even respond for 10+ hours, and when they do, it’s the exact same copy-pasted message.
This is by far the most unresponsive and careless customer service I’ve ever dealt with. Azar, either deliver the diamonds I paid for or refund my money immediately. Stop ignoring your users. We deserve better.
I made purchases on the Azar app while logged in with my phone number, but now I can’t access my account or use any of the items I paid for. Every time I try to log in, it fails, and I get no response from customer support. I’ve reached out multiple times, but no one gets back to me. The app shows ...
I'm deeply frustrated and disappointed with the Azar app for unauthorized withdrawals from my bank account. On April 10th, my account was charged three separate times for ₺240 each, even though I never deposited money, purchased any subscription, or made any in-app purchase. This happened without a...
I made a payment through Apple for Azar and was charged, but the purchased stones were not added to my balance. Additionally, the product was listed as ₺649, but I was charged ₺1300 instead. This is completely unacceptable. On top of that, there’s no way to reach customer support, either through the...
On September 26, 2025, at 16:39, I purchased 4,500 diamonds through the Azar app on my iPhone 15 (iOS 17) and paid ₺800 (Order/User Code: MT1DBKNZK2). Although the diamonds appear in my account, I am unable to use them to connect with anyone. Every time I try, I receive the error message “Check you...
I purchased coins on Azar, but after the transaction, I received an error message and cannot use what I paid for. Despite the payment going through, my purchase was not credited to my account. There is no customer support to contact, and I have no way of getting help. I paid for this service, yet I...
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