Austrian Airlines lost my checked bags, how can I get compensation?

If Austrian Airlines lost your checked bags and you want to get compensation;

Contact Austrian Airlines Baggage Services / Customer Relations with a clear escalation;

• State that your checked baggage was lost after your flight
• Provide your flight number/date, booking reference (PNR), baggage tag number(s) and the Property Irregularity Report (PIR) you filed at the airport
• Attach photos of your baggage (if available), copies of your boarding pass, PIR, and proof of any essential purchases you made while your luggage was missing
• Include a detailed list of the contents of your lost bags with approximate values and receipts if you have them

Ask them to;

• Confirm that the baggage is officially declared lost
• Explain why your luggage was lost and what steps were taken to trace it
• Process your compensation claim under their policies and applicable international law
• Reimburse essential expenses you incurred due to the delay (toiletries, clothes) with receipts
• Provide written confirmation of the compensation amount and when it will be paid

If Austrian Airlines delays or ignores your compensation;

• You might also consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution