Austrian Airlines customer support ignored my compensation claim, what should I do next?

If Austrian Airlines ignored your compensation claim, reply to the same case (do not open a new one) and clearly state that you are claiming compensation under EU Regulation 261/2004.

Include your booking reference, flight number, and a clear response deadline (for example, 14 days). Claims that lack explicit legal grounding are often deprioritized.

If there is still no response—or you receive a generic rejection—escalate the matter externally by filing a complaint on Xolvie to increase visibility and push for a resolution.