Astroline Unauthorized Charge After 3-Day Introductory Trial
On 11.09.2026, I entered my card information into the Astroline application to benefit from your discounted 3‑day introductory campaign for first‑time users. My only intention was to review and try your service during this 3‑day trial period. However, on 07.10.2026 at around 17:00, a very high amount of ₺2,000 was charged to my credit card completely without my knowledge and consent, and without any notification, approval code, SMS, or warning being sent to me beforehand. At the moment I am struggling with serious health problems and going through a very difficult financial period, so this unjust charge has caused me significant hardship. During this transaction no explicit approval was requested from me, and there was no clear and understandable information that the subscription would be renewed automatically or that such a high amount would be charged. In light of consumer rights and the serious grievance I have experienced, I kindly request that the ₺2,000 charged without my knowledge and consent be urgently and fully refunded to my card, and that all transactions related to my account and any possible automatic subscriptions be cancelled immediately. I request that you respond urgently and resolve this issue so that my grievance is eliminated.
