Aspiegel took an unauthorized payment from my credit card, and support won’t respond; how can I resolve it?

Begin by reporting the fraudulent transaction to your credit card provider; they can file a dispute and may offer a provisional refund while they investigate.

Furthermore, consider barring additional charges from Aspiegel to prevent future illegal transactions.

Document all relevant information, including dates, amounts, and any attempts to contact Aspiegel.

This information will be useful if you need to raise the issue to your country's consumer protection or financial regulatory entities.

Persistent follow-up with your bank, as well as legal assistance, can help to resolve the issue.

For direct discussion, please contact Aspiegel's customer care at [email protected].

However, considering the observed unresponsiveness, it is recommended that you file a complaint on Xolvie to seek a resolution.