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Right and Left Inner Linings of the ASICS Shoes Deformed

Mehmet
Mehmet
ASICS
December 8, 2023 6:10 PM95

I recently purchased ASICS shoes from the Sportive, within two months of use, both the right and left inner linings of the shoes have deformed, and an unpleasant odor has developed. Surprisingly and not at all in line with the reputation I expected from the ASICS brand, I've returned the shoes, but I feel compelled to express my dissatisfaction, as I've come across information in various sources indicating that this store may be selling counterfeit versions of your brand. If this is the case, it not only damages the credibility of ASICS but also raises concerns about the authenticity of products in the market. it significantly affects my perception of your brand.

December 11, 2023 9:16 AM (2 days after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you during the day. Asics Customer Experience Center

Mehmet
Mehmet
December 11, 2023 4:59 PM

How can there be a shoe usage error in two months? They say the warranty period is six months, but they still say that the necessary inspection has been carried out. The legal process has been initiated.

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