I purchased an Arçelik brand air conditioner. I made an appointment for installation on July 22 and was able to make an appointment for August 26. The service personnel who came for installation on August 26 could not do the installation because they did not have enough equipment and said they would come back in 1-2 business days to complete the installation. Today is August 28 and we open a pointless service ticket at the call center every day but we cannot get service. What do we need to do to get service? I will definitely not choose the Arçelik brand again. I definitely do not think that you will eliminate this grievance, but I am sharing it so that other consumers will think again and again when choosing this brand. The products look like the first day in the box. If you want to eliminate my grievance, please take it as a return because the summer season is over. I will buy a different brand for next summer and have it installed the next day.
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
On June 26th, I bought two Arçelik air conditioners through their website. Delivery and installation were completed separately, with the first unit arriving on July 1st and the second on July 6th. One of the units was missing the remote control. The installation team did not even wait five minutes t...
Arçelik Authorized Service and Customer Services are extremely indifferent. I created another complaint about this situation and added it elsewhere, but there was no response from the developments, probably the response is being given through the new complaint. In fact, I was not called until I made...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
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