I Regret Choosing Arçelik Due to the Delay of Air Conditioner Installation for Weeks
I purchased an Arçelik brand air conditioner. I made an appointment for installation on July 22 and was able to make an appointment for August 26. The service personnel who came for installation on August 26 could not do the installation because they did not have enough equipment and said they would come back in 1-2 business days to complete the installation. Today is August 28 and we open a pointless service ticket at the call center every day but we cannot get service. What do we need to do to get service? I will definitely not choose the Arçelik brand again. I definitely do not think that you will eliminate this grievance, but I am sharing it so that other consumers will think again and again when choosing this brand. The products look like the first day in the box. If you want to eliminate my grievance, please take it as a return because the summer season is over. I will buy a different brand for next summer and have it installed the next day.
Dear customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, we are here for your happiness. Arçelik Customer Communication Center
The problems with the Arçelik brand air conditioner unfortunately continue after the delayed installation. One of the remotes had a broken screen, which they replaced. One of the indoor units was leaking water, and that was resolved too. Now, however, the air conditioner constantly shows the CH26 error. The service team came, turned the circuit breaker off and on. Although it seemed to be resolved at that moment, the same error appeared again the next day. When the air conditioner operates, it cools the outside instead of the inside. This is the first time I've seen an outdoor unit blowing cold air. The service team has scheduled another appointment for a later date. I don't know when I will be able to use the air conditioner without any issues...
