My Arçelik washing machine broke down on December 24, 2023, and I promptly contacted the authorized service. The technician arrived on December 26, 2023, stating that the machine's brain, the mainboard, was faulty. They claimed to lack the necessary part, mentioning they could procure it a few days later due to factory inventory. However, despite my daily efforts over the past 17 days, I cannot find anyone to address my concerns. They promise a callback, but no one contacts me, no one cares, and my machine remains unrepaired. I still don't understand why this process is dragging on for so long. I never anticipated that a brand of such quality and advanced technology would leave its customer in such a helpless state. My request is for an immediate repair of my washing machine and to alleviate my 17-day ordeal.
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
The motor in the dishwasher I bought from them in April 2023 broke down. I called their service, and despite promises that the part would arrive and be fixed by Tuesday, it's now Saturday and they keep telling me the part hasn't come yet. They've been giving me the runaround since Tuesday, constantl...
I purchased the Arçelik brand 9123 YCM washing machine on November 29, 2017, and on October 26, 2020, I took out a 4-year extended warranty, which the authorized service assured me was "no different from the main warranty." Since then, the machine has been nothing but trouble: On February 24, 2021, ...
I possess an Arçelik washing machine, and I've been having the same problem for two months. As you can see, I have put the machine to rapid mode. I started with 38 minutes, 40 degrees, and 1000 revolutions per minute. And it started functioning. As it transfers to the spin cycle, it remains stuck at...
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