I have a tea maker of the Arçelik 6964 model. The top jug was damaged, and its heater stopped working a week ago. The heater only turns on without producing heat. The product is covered by warranty, but since it was a gift, I don't have the receipt. Arçelik is hesitant to repair products without receipts. After detailing the situation to the repair service, they advised me to get in touch with customer service. Yet, the customer service team mentioned they were unable to provide complimentary repairs covered by the warranty without a receipt. I need help with resolving this issue.
I purchased an Arçelik CM 6965 K tea maker on March 10, 2021, for our summer house, where we use it for only 3-5 months a year. From the start, this tea maker has been nothing but trouble, requiring frequent repairs. It constantly fails to heat or the switch won't engage. Repairs have been done by B...
I first experienced a water leakage problem with my Arçelik CM 6964 tea maker, so I took it to the Arçelik service center. However, after receiving the device back from service, the heating function stopped working, and this issue occurred today. I have been using the product for about one and a hal...
I bought the CM 6964 Resital Tea Maker from Arçelik 2 years ago, and it broke down recently, so I took it to the service center. They charged me ₺300 just for diagnosing the issue. Two days later, they called me and asked for ₺2,500 for the repair. I said I would not proceed with the repair and took...
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
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