Heater Not Heating! Arçelik 6964 Tea Maker Under Warranty, But No Receipt
I have a tea maker of the Arçelik 6964 model. The top jug was damaged, and its heater stopped working a week ago. The heater only turns on without producing heat. The product is covered by warranty, but since it was a gift, I don't have the receipt. Arçelik is hesitant to repair products without receipts. After detailing the situation to the repair service, they advised me to get in touch with customer service. Yet, the customer service team mentioned they were unable to provide complimentary repairs covered by the warranty without a receipt. I need help with resolving this issue.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send all your information, suggestions, opinions, and solution requests regarding our products and services to us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
