I purchased the Arçelik Telve TKM 9961 B coffee machine around a year ago, and although it’s still covered by warranty, I’ve observed that the paint on the coffee pots is beginning to peel. Since the machine has been properly maintained and cleaned regularly, I contacted Arçelik’s customer care centre to ask for a replacement for the faulty pots. Unfortunately, they refused, stating that the peeling problem did not meet the criteria for a replacement. As a dedicated Arçelik customer, I anticipated a more customer-focused reply, particularly regarding a product that is still under warranty. I am truly taken aback by the absence of support and am now reconsidering whether I should keep investing in Arçelik products after this experience.
I purchased a TKM9961B coffee maker on August 18, 2022, and the paint underneath the pots has started to peel off. I've always cleaned the pots with a damp cloth and never used a dish sponge. Despite the warranty period not expiring, the authorized service center in Yenişehir/Bursa, Arçelik, refused...
I purchased the Arçelik TKM 9961 S Telve coffee machine hoping for a smooth experience, but it has been a source of frustration from the very beginning. The machine just doesn’t brew coffee at all. I reached out to technical support, and they assured me that the device was functioning properly. Howe...
Since our Arçelik Telve Turkish Coffee machine received insufficient water and left coffee residue at the bottom of the coffee pot, we gave it to the authorized service and asked for the problem to be examined/resolved. Later, we received a call from the service and were informed that the problem wa...
I purchased the Arçelik K 8180 toast machine with great confidence, but unfortunately, the coating on the plates started peeling off shortly after purchase. Due to health concerns, I had to stop using the machine. What’s even more disappointing is that, despite this model still being sold, replaceme...
I bought an Arçelik built-in triple set, but while it was still under warranty, the oven's paint started peeling off. I use the product very rarely, at most four times in a year, or maybe not at all. As a result, it did not get dirty, and I did not use any detergent for cleaning. When the Arçelik au...
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