I bought the CM 6964 Resital Tea Maker from Arçelik 2 years ago, and it broke down recently, so I took it to the service center. They charged me ₺300 just for diagnosing the issue. Two days later, they called me and asked for ₺2,500 for the repair. I said I would not proceed with the repair and took the product back. I originally purchased this tea maker for ₺1,500 exactly 2 years ago. Since it broke down after 25 months, I found out that the 2-year warranty had expired. I ask Arçelik: How can a tea maker bought for ₺1,500 two years ago cost ₺2,500 to repair? I believe Arçelik is making the already challenging conditions in Turkey even more difficult.
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
Since our Arçelik Telve Turkish Coffee machine received insufficient water and left coffee residue at the bottom of the coffee pot, we gave it to the authorized service and asked for the problem to be examined/resolved. Later, we received a call from the service and were informed that the problem wa...
I purchased an Arçelik CM 6965 K tea maker on March 10, 2021, for our summer house, where we use it for only 3-5 months a year. From the start, this tea maker has been nothing but trouble, requiring frequent repairs. It constantly fails to heat or the switch won't engage. Repairs have been done by B...
The Arçelik toaster I bought has malfunctioned for the second time. In the first malfunction, the thermostat broke, and the section containing the power button and thermostat was completely replaced. At the time, I didn’t mind too much. However, the power on/off button broke again two years later. W...
Despite numerous people sharing the same plight online, the small plastic part where the tap is attached on the front of my copper-colored K3285B tea maker, sold for around ₺13-15,000 on retail sites, cracked and broke. Following customer service's guidance, I visited the service center, took a phot...
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