Arçelik Wants More to Repair My CM 6964 Resital Tea Maker Than I Paid for It
I bought the CM 6964 Resital Tea Maker from Arçelik 2 years ago, and it broke down recently, so I took it to the service center. They charged me ₺300 just for diagnosing the issue. Two days later, they called me and asked for ₺2,500 for the repair. I said I would not proceed with the repair and took the product back. I originally purchased this tea maker for ₺1,500 exactly 2 years ago. Since it broke down after 25 months, I found out that the 2-year warranty had expired. I ask Arçelik: How can a tea maker bought for ₺1,500 two years ago cost ₺2,500 to repair? I believe Arçelik is making the already challenging conditions in Turkey even more difficult.
Dear customer, First of all, thank you for your interest in our company. Your complaint has reached us. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services primarily through the channel. As the Arçelik family, we wish you days full of health and happiness. We are by your side 24/7, we are here for your happiness. Arçelik Customer Communication Center
I do not think that the Arçelik company meets ISO standards in any way. Does writing a response here to provide feedback solve the problem? I also called Arçelik, and they said there is nothing we can do. I can only leave you to God.
