About 10 months ago, the door seals (gaskets) of my Arçelik refrigerator were replaced by an authorized service team. However, for the past 1 month, the door has not been closing properly. The seals no longer hold, causing both energy loss and food safety risks. This means the replacement seals completely failed in just 9 months. So, I contacted Arçelik customer service and requested a service check. The technician came, looked at the refrigerator, and left without performing any intervention. A few hours later, I received a call from this number: +90 216 398 48 88, where I was told that the refrigerator is considered "obsolete," and any further repairs would be charged. But here is the real problem: • No official service receipt or invoice was provided for the previous service. • Instead, I was instructed to send the payment directly to an IBAN number. • This is a clear violation of consumer protection laws, and creates an off-the-record, legally ambiguous situation for the customer. I have some serious questions: • If the refrigerator was obsolete, why was a service performed 10 months ago? • How can door seals fail in just 9 months if quality materials were used? • Why is Arçelik trying to charge the customer again for an issue caused by their own low-quality parts? • And most importantly, why am I not given an official receipt or invoice for a paid service? These practices are not only disappointing but suggest a systematic attempt to bypass consumer rights and expose customers to poor-quality service without accountability. I expect immediate resolution of this issue at no cost to me, and demand that the previous service be documented properly with an official receipt. If Arçelik fails to take corrective action, I will escalate this matter to the Consumer Arbitration Committee and all relevant legal authorities.
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
The problems I’ve been experiencing with my Arçelik refrigerator seem never-ending. I’ve called for service 15-20 times. There was rust and paint peeling on the inox doors, so we requested a door replacement under warranty. After the replacement, the doors stopped vacuum sealing properly. Normally, ...
About two weeks ago, I contacted the authorized Arçelik service because the seal of my Arçelik 5273NMB refrigerator was damaged. The service team first created an order and kept me waiting, but later informed me that they could not provide the replacement part because the product was over ten years ...
As a long-time Arçelik customer, I've noticed a chronic issue with the refrigerator I purchased, which has been making noise since day one. The creaking from the door and incessant "clicking" noises are incredibly disruptive, giving the sensation of someone being in the kitchen at night. Despite num...
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