We recently bought an Arçelik brand washing machine for my mother, but it started malfunctioning in different areas. We've lost count of how many times the service team has come to our home. The problem is visible in the video I shared. How normal can it be for a brand-new product to have multiple issues in different parts? The internal parts of the machine have been replaced, and even the door was changed, but since the new parts didn’t work efficiently, we had to call the service again. Today, the service came once more, and we requested a replacement. However, the person from the service who called me said that the repaired part would need to malfunction several times, or the part would need to be out of production for a replacement to be approved. They also mentioned that we could take our case to the consumer rights board. This situation has become incredibly frustrating. Arçelik has once again shown how little they stand behind their products with this complaint. They’ve demonstrated how a person can be humiliated despite paying their money. My elderly mother is so fed up that she says, “Son, just throw this machine away.” Imagine how bad things have gotten. Since Arçelik wants us to seek justice through the consumer rights board, I will do so as soon as possible. I will also show everyone around me the videos and explain how this brand mistreats its customers.
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
After a year of usage, my Arçelik dryer began to malfunction, failing to dry correctly before it had even completed its first year. What once took two hours now takes six. I've lost track of how many times I've contacted for service, and despite having the humidity sensor and card replaced three tim...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
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