One of the glass shelves was damaged upon delivery of my refrigerator, which was installed approximately 20 days ago. As soon as I realized there was a problem, I notified customer service. But I heard that the regional engineer was against the replacement, thus it never happened. This scenario is really unjust to me. I can only imagine the engineer's reaction if they had gotten a product like this. I hope that this issue can be resolved by contacting Arçelik's authorized service. I would like the broken shelf to be replaced because the quality of this refrigerator is not up to my expectations. They need to fix this quickly, I'm afraid.
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
I purchased the Arçelik 570474 MB refrigerator, and it has been excessively overcooling. I contacted customer service, and the technician identified the issue, requesting three replacement parts to fix the problem. However, I requested a replacement for the refrigerator instead, given that it is rel...
My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denie...
I'm really disappointed with my experience with Arçelik. They dropped the ball on their promises and after-sales support. To top it off, they installed a faulty screw that just made everything worse. I reached out initially, and they assured me they'd follow up, but I haven't received any response s...
My Arçelik G91626NE refrigerator has not been cooling for about two weeks. When the problem occurred, I immediately contacted the authorized Arçelik service, and they came to inspect it. They determined that the fan motor was faulty, but the required part has still not been supplied. I have not been...
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