Arçelik Oven Inner Glass Layer Exploded!! What Kind of Nonsense Is This?
Although it was under warranty, they took a deposit for the glass fee and went away, they said that it would be like this because the oven was hit, I mean, how can the oven be hit on the inner glass? I turned it on and it fell apart, moreover, it was empty inside, this is the height of victimization. I will seek my rights as a consumer wherever necessary. Both the glass explodes out of nowhere, damaging my property and my life, and I bear the consequences. What kind of nonsense is this?
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
I was contacted about this issue last week and was told that I would receive a follow-up. When they brought and installed the glass over the weekend, I had to pay the remaining amount. Moreover, I am hesitant to use the oven because I am afraid the glass will break again. Despite the fact that this issue is not my fault and the product is still under warranty, I had to pay. I was told that the inner glass breaking is not covered under warranty. I don't understand how an issue that is not caused by the user is not covered under warranty. What does the warranty cover then? I am expecting a follow-up regarding this issue.
