Arçelik Misled Me by Sending a Lower Quality Dishwasher I Can't Return
In fact, it's a very long story. I feel misled. I was given a lower-quality product with a lower energy efficiency rating. They originally told me that I could change the dishwasher if I didn’t like it after receiving it. Now, they say I can’t change it once it’s installed. The product is also smaller than the one I had. I later found out that I had the option to choose a different product, but when I accepted this one, I wasn’t informed of that.
All I want now is to get an extended warranty, but they’re telling me I can’t have one. This is so unfair. When the service team installed the machine, they tested it before adding the salt, claiming that it would be fine, but the manual clearly says otherwise. Despite contacting their customer service, I still haven’t received a final decision on the extended warranty, which is really disappointing.
You can find my original complaint on Turkish website of 'https://www.sikayetvar.com'
When I bought my house eight years ago, I purchased all my white goods from Arçelik, thinking it was better to support a local brand and that their service was close to our village. When my dishwasher broke down, I called the service under an additional warranty. The service claimed my issue wasn’t covered and said I would be contacted by the exchange department. Soon after, I received a message from Arçelik stating, "Your product exchange request has been approved. Once you confirm the link, you will be given the following product." However, I rejected the offer because the energy class of the new product was lower than my original one. Then, the exchange department called and insisted the new product had an energy class three levels higher than mine, but when I searched the internet, I couldn’t find any evidence to support this. I rejected the offer again. Despite their repeated assurances and multiple calls, I still couldn’t verify the information online. They refused to send me any documentation proving their claim, saying their system didn’t allow it. They assured me that if I wasn’t happy with the product once it arrived, something could be done, and I was offered a four-year additional warranty for ₺1199. Given that three different people gave me the same information, I trusted them and accepted the product. However, after the product arrived, it was much smaller and seemed of lower quality than my original one. I later discovered I had the right to choose a product, which no one had informed me about earlier. Additionally, I was told I could purchase an extended warranty from the service, but they refused, and now I only have a one-year warranty. Isn’t the standard warranty for new white goods three years? As you can see, this has been a frustrating and unresolved situation. To top it off, the booklet for the new machine clearly says, "Do not run without adding salt," but the service ran the test without doing so. I'm running out of space here to explain everything, but this has been an incredibly stressful experience, and I still have no resolution.
The gap in the photo I attached shows that the machine they sent me is smaller than my original one!
