In July 2020, I purchased a refurbished Arçelik built-in dishwasher. Since day one, it has been a nightmare. Dishes come out dirty, with residue and limescale stains, sometimes even yellow. Additionally, they are often wet upon completion. Despite calling the service multiple times, the issues persist. Today, the service technician revealed the truth: the display card, salt unit, and detergent unit are all faulty. Shockingly, these defects have been causing dirty dishes since day one, yet they only informed me after three years. The faulty door seal has even led to water damage in my kitchen cabinets, costing me extra expenses. The technician suggested a replacement (at a cost), showing some compassion. I chose Arçelik for its Turkish quality and reputation, but I regret it deeply. If the company doesn't stand behind its product and offers a free replacement, I will pursue legal action.
I've had the Arçelik built-in dishwasher for 9 months, and during that time, the mainboard, LED display, and detergent compartment all needed to be replaced. The upper rack was not working properly, so the technician suggested replacing it. However, the first replacement rack they delivered was inco...
We bought the Arçelik 6588 dishwasher five years ago from Selçuklu, Konya. From the day we purchased it, the machine has never washed properly. After every wash, glasses and plates come out slightly dirty and stained, and most of the time we have to wash them by hand again. During the warranty perio...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
Dear Arçelik Headquarters, In June 2023, I purchased a dishwasher from your dealer in Çerkezköy. However, the machine has technical issues; it grinds when the door opens and closes, failing to clean properly. I registered a complaint, and the technical team inspected it, attributing the problem to t...
I purchased an Arçelik dishwasher on 09/09/2024 and used it for the first time. After washing with Fairy detergent, I noticed stains on both the door and base of the Halo. A service request was opened, and the technicians came to inspect it. They claimed it was a user error but agreed to replace the...
Comments