A service call was made due to a cooling issue with my Arçelik refrigerator. The service determined that there is a crack in the internal body, which is invisible and inaccessible to the user. Since the crack could not be repaired, they decided to replace the refrigerator. It is 9 years old, and while they acknowledged that the issue is not due to user error, they are still passing a large portion of the replacement cost onto me. They valued the refrigerator at ₺43,000 but offered me a new model with the same specifications for ₺26,000 if I cover that amount. However, they are selling the same refrigerator on their website for ₺37,000 at a discount, and I’ve found it online and in stores for around ₺31,000-₺32,000. Given that this is a manufacturing defect and not a user mistake, I explained that I shouldn’t be responsible for a significant portion of the cost and suggested they make a more reasonable offer. Otherwise, I would exercise my rights through the Consumer Arbitration Committee and voice my concerns on social media. Despite this, they refused to change the price. If they continue down this path, I will gradually phase out Arçelik products from my home and raise awareness of this issue across all platforms to assert my rights. Complaint tracking number: 188979861.
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
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