We bought an Arçelik refrigerator and wanted to change the direction of the door. We mentioned this request when purchasing the device. The service team came but left without making any changes, saying the necessary part was unavailable. When we requested the part, we were first told it was out of stock, then that it would arrive the following week. Later, they called to say the part had arrived and that they would send a technician. Four hours later, a second service team arrived, removed the door, but just as they were about to install the part, they realized the wrong piece had been sent. So, they reattached the door and left. Unfortunately, a huge company like Arçelik can't even handle such a simple issue properly.
I'm really disappointed with my experience with Arçelik. They dropped the ball on their promises and after-sales support. To top it off, they installed a faulty screw that just made everything worse. I reached out initially, and they assured me they'd follow up, but I haven't received any response s...
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I purchased an Arçelik refrigerator approximately 6-7 years ago. A couple of weeks ago, the upper section of the refrigerator ceased to cool. I contacted customer service, and they informed me that there was uncertainty regarding the effectiveness of the gas refill. It seems that the model is quite ...
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