I contacted Arçelik through the numbers 0 (850) 255 12 11 and 0 (850) 308 75 62. They told me the main board of my dishwasher was faulty, and 13 days ago they took it from my home, saying it would be returned within two days. They quoted a price of ₺6,400. When I called this Monday after so many days had passed, I told them not to proceed with the repair and to return my machine instead. They responded saying the repair was already completed and the machine would be delivered that day — but it wasn't. The next morning, they called and said the delivery was delayed but would arrive shortly. I waited for five hours, and when I called again to ask where the machine was and why it hadn't been delivered, they gave various excuses and spoke to me in a disrespectful manner. When I said I didn’t want the repair anymore, they replied rudely with, “You’ll wait, what else do you have to do? Everyone waits.” I understand that some delays happen, but the machine wasn’t returned within the promised time, and I was even told, “You should have bought a new one.” I had actually requested cancellation to buy a new one, but they went ahead with the repair anyway — and now it’s not even being delivered. I’ve never seen a service team this disrespectful and unprofessional in my life.
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
I have been experiencing constant power failure issues with my Arçelik 9262 SB dishwasher for about a year. Each time the problem occurs, I call for service and the main board is replaced under warranty, but the same fault returns shortly after. The most recent failure happened on Monday, and when t...
Today, the products I purchased from Arçelik were delivered to me. However, the authorized service team placed the items in their spots and left without completing the installation or testing the appliances. When I asked why the refrigerator, washing machine, dishwasher, and deep freezer weren’t tes...
We have not been able to escape the issue with our Arçelik 9261 semi-integrated dishwasher's malfunction. It keeps breaking down. Of course, when it malfunctioned again, I contacted Arçelik customer service on 04.09.2024. As of now, it is 21:10, and there is still no news about the dishwasher. The s...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
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