My Arçelik 9123 NMG washing machine was transported to the technical service center due to a malfunction. They claimed to have changed the drum, but when it returned, the machine began shaking violently throughout each spin cycle. We reported this issue again, and the technician who arrived for inspection advised that it could be due to overloading; nevertheless, the machine displayed the same vibrations even when empty. He then remarked that the machine's outside panels would need to be changed. When they returned, only the front outside panel was replaced. While this slightly reduced the noise, the machine continued to vibrate significantly throughout consecutive wash cycles, particularly at 800 RPM.
When we contacted customer service about the problem, the representative stated that unequal weight distribution could be the root cause. However, the machine continues to vibrate even when empty (but not usually). As a result, despite our trust in the technical service professionals and customer care, we have been unable to find a solution from our preferred Arçelik brand. Furthermore, the unpleasant behavior of several technical service professionals has further increased our sadness.
I purchased an Arçelik 9100 PM 9 kg washing machine on August 20, 2023, which has been making noise and shaking since the first day, constantly extending the washing cycle. Two months after purchase, I called the authorized service, and the technician claimed there was no issue with the machine. Sin...
Arçelik service informed me that the shock absorbers of my washing machine needed to be replaced due to the noise it was making during the drying cycle, and that the total cost of the procedure would be ₺2,690. After the repair, the drum started bouncing and making even more noise during the drying ...
All electronic appliances in our home are from the Arçelik brand, including our Arçelik 10123 D model washing machine, which has been causing continuous problems since the day of purchase. We've had nearly twenty service visits due to various issues. Initially, it leaked water from the detergent dra...
Even though I've had two different amortisseurs replaced, the Arçelik washing machine still doesn't spin right and makes a lot of noise when it works. The person who came to do the service said this was standard and that's how all new machines work, which I don't believe. Also, they said we were usi...
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