On 08.05.2025, I purchased an Arçelik 12140 MX model 12 kg 1400 rpm washing machine, and I regret buying it. The installation was completed on 09.05.2025. For the first wash, we loaded the clothes, selected the synthetic program, added detergent, and started the machine. However, during water intake, the machine displayed a water error and paused itself. We noticed that the start symbol was off and the water tap cancel icon was lit on the screen. We pressed the start button to resume the program, but the same error occurred again with 22 minutes remaining, and the machine paused once more. After pressing the start button again, it resumed taking water and continued the cycle, but at 13 minutes remaining, the same error happened again. We pressed the start button once more and only then did the program complete, allowing us to remove the clothes. If we hadn’t pressed the start button each time, the machine wouldn’t have continued. On 10.05.2025, we tried to do another wash, but the same issues reappeared. I would like to exercise my right to return the product and request a full refund. I am filing a complaint against Arçelik, the company that sold me this faulty product and handled the installation. I demand the return of my washing machine.
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to reque...
I purchased the Arçelik 10140 MP washing machine just 1.5 months ago and used it no more than 50 times during that period, yet the machine broke down and stopped taking in water. I opened a service ticket on 19 November 2025, and the service technicians who came informed me that a part would need to...
I bought a washing machine from Arçelik on April 8, 2024. However, it fails to spin at the promised 1200 revolutions per minute; instead, it leaves the laundry drenched in water. Moreover, its washing performance is far from satisfactory. When I reached out to Arçelik customer service for a return, ...
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