Think twice before purchasing Apple products. While the product quality is undeniable, their approach to technical service can be frustrating. I own an iPhone 14 Pro, a US device. When my cable stopped working, I contacted Apple Support. Unfortunately, they informed me that they couldn't assist with US devices. I explained that the issue was solely with the cable, and Apple uses the same cable worldwide. Despite my efforts, they insisted on refusing support for US products. I reiterated that my complaint was about the cable's charging issue, not the device itself. However, their response was that as long as the product has US origins, they don't differentiate between the cable and the device. Frustrated, I turned to the Arbitration Committee for assistance. I'll share the outcome once it's resolved.
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
We purchased a brand-new iPhone 14 Pro from Apple's Bağdat Avenue store on February 16, 2023. Everything seemed fine until about a month ago when we woke up one morning to find that our phone wouldn't charge. We initially took it to the Mall Of Istanbul Gürgençler Apple service center, where they to...
Hey there, I am completely shocked and disappointed. When I bought Apple, I thought I was getting a good product. Unfortunately, I realized that I was wrong. I purchased it from Germany on July 7th, 2023, and opened the box on July 9th, 2023. Since I started using it, I've been having problems - the...
I bought an iPhone 13 device from the Apple website, but the device was defective and I sent it back. They told me that they sent me a brand new product, but this time the replacement product, the iPhone 13, had dust particles in its top camera lens. Definitely think twice before buying an Apple pho...
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