Because I accidentally purchased in-app purchases in the Excel application from the App Store, they deducted the annual membership amount from my account. Thereupon, I contacted customer support and requested that they cancel this, my request was accepted on September 16th and it was reflected as your refund was made on the requests page. I waited for my refund to be deposited into my account throughout the legal process. I had experienced such a problem before, but it was reflected in my account within 48 hours. Despite me stating this, they delayed me for 1 month and said that the process would be completed in 30 days since it was a purchase abroad, but there was no change. After the 30 days were up, I was able to meet with the senior department, and despite me meeting with 4 different people 3-4 times a week, they delayed me, each of them said that they were waiting for information from different departments, that their authority was limited, or that they were on leave the next day. When I wanted to talk to a more authorized person, they said that they were the most authorized person and that I could not talk to a more authorized person. My refund still has not been made. I am still being kept waiting, in other words, they said that they had an issue with billing within themselves. The paid part reflected on my screen is shown as pending on them, which is very interesting. I couldn't understand how one of the world's largest corporate companies like Apple could have such a problem with billing and solve a problem in such a long time. If the amount to be refunded was not important to me, I wouldn't have requested a refund anyway, but we are talking about an annual membership here. Despite me stating its importance to me, they still haven't expedited this process and haven't transferred it to the authorized unit yet. When I asked how they were going to compensate for this delay, they said they were trying to solve it, as if they were joking, the week will be 60 days and a refund problem shouldn't be solved in such a long time.
On the 17th, I submitted a return request for my Apple product, and it was accepted, but I have to say, the whole process has been frustrating. It has been several days now, and I am still waiting for my refund to be processed. It feels like they're deliberately prolonging the process just to increa...
My bill this month was ₺2,520.30. When I asked for clarification, I was told it was due to a mobile purchase made through an Apple device. However, no such mobile purchase was made. I even checked all my devices and accounts, and there was no trace of this transaction. On the first day, Apple custom...
On April 20, I purchased a subscription from the Avatar AI Pro Features app. It showed a weekly fee of around ₺40 for a one-week subscription, so I went ahead and bought it. The app stated, “You can cancel anytime,” which gave me confidence that there wouldn’t be any unexpected charges. I canceled t...
It is infuriating as a consumer to discover that your credit card has been charged without your consent or authorization. That is exactly what happened to me recently when I discovered that Apple was charging my credit card without my knowledge. I immediately contacted my bank and Apple to dispute t...
I recently had a distressing experience with Apple Store. My young nephew made in-app purchases unknowingly, and despite the fact that my card had no limit, he managed to authorize not one, but two transactions! Days later, I encountered problems while attempting to download an app, only to discover...
Comments