The transaction with authorization code 662982: Dear customer, a purchase of ₺99,999.00 was made at Apple Store R583 on 19/11/2024 at 04:01:39 using the card ending in 3940 (5428********3940). The order code is listed as 08502220724 B002 W1305334541.
Apple states that the payment was not completed, the transfer did not occur, and the order was canceled with no billing issued. However, VakıfBank claims the opposite, stating that the payment was successfully processed to Apple. VakıfBank further says that the amount will only be refunded if Apple processes a return, otherwise, I am expected to pay the credit for a transaction that didn’t go through. I am filing a complaint. I placed two orders with Apple today, and only this one encountered such an issue. I don’t know who is correct, Apple or VakıfBank, but I want my money refunded or my order fulfilled.
On September 24, 2025, I placed an online order for an iPad Air through the Apple Store. On the same day, I canceled the order through the same platform. The amount of ₺33,000 was charged to my card and remained in authorization status (pending transaction). Although the order appears as canceled on...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
Dear Official, my name is İbrahim L***, and I am registered with my Apple account using the email address ibrahim****@gmail. On 28.02.2025 at 04:00, a payment of ₺599.99 was withdrawn from my Apple account via card number 534653102667**** without my permission. I would like to formally address this ...
My bill this month was ₺2,520.30. When I asked for clarification, I was told it was due to a mobile purchase made through an Apple device. However, no such mobile purchase was made. I even checked all my devices and accounts, and there was no trace of this transaction. On the first day, Apple custom...
On September 6, 2025, an unauthorized purchase attempt for ₺7,986 was made using my VakıfBank card ending in 5636 at a merchant listed as EPİC*EPİC Games Store. The transaction did not go through because my account balance was insufficient. However, last month, the same company successfully charged ...
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