Xolvie Resolution Specialist April 19, 2024 10:49 am
If you canceled an Anthropologie order immediately but still see the charge on your card, there are options:
Understanding pending charges is important because Anthropologie often gets bank authorization to hold funds for online orders. Though it's not a charge, it reduces your credit until resolved.
When you cancel an order, Anthropologie should notify your bank and release the authorization. Depending on processing speed, your bank should remove the charge within 1-3 business days.
After this time, you can act on the charge. Give Anthropologie's customer service your order number, explain the situation, and confirm the cancellation. Ask if your bank received a cancellation request. Also, explain the situation to your bank's customer service department and request an investigation into the pending authorization. Reference the merchant name (Anthropologie) and order number. These steps should fix the issue and remove the charge from your card.
If you have additional information or insights, feel free to share them in the comments or file your complaint.
Vote
Related Complaints
Anthropologie Customer Service Unresponsive For Unauthorized Charge
Berfin
June 15, 2023 12:40 am
-I purchased two bistro ceramic jars from the Anthropologie website on March 30, 2023, and paid for them. Before I received my products, an unauthorized charge was made to my card for the same amount! I am requesting that Anthropologie: Cancel my order and refund my payment. Make their customer ser...
Anthropologie Dress Order Delivery Issue
Enes
April 03, 2023 12:57 am
-I purchased a dress from the Anthropologie website and made the payment. But then, after 3-4 days, they informed me that the dress was no longer available. I'm kinda worried that Anthropologie charged me for the dress even though they didn't have it in stock. If I had known the dress was unavailabl...
Anthropologie