I received an Amway product that was damaged during shipping. What is the process for returning it?

Amway offers a satisfaction guarantee for most products, allowing returns within 180 days of purchase for a refund or exchange of the product price and applicable tax.
However, certain items like consumable food and beverage products are non-returnable unless defective upon receipt.

Their guarantee doesn't apply to purchases made by Independent Business Owners (IBOs) for stock or inventory.

Steps to return a damaged Amway product:

• Log in to Amway and go to Order History if you bought the product. Click the damaged-item order.
• Click "View Details" and choose the items to return.
• Start the return by following the on-screen instructions. Check your return status in Order History.
• Click the link to print a prepaid return label if you bought as a guest. Include your order number, name, phone number, email address, and reason for return in the box with the item(s).
• Send the package to a USPS® or FedEx® drop-off location with the prepaid shipping label. No postage is needed for US mail with the prepaid label. Your FedEx® return shipment can be tracked online.
• The return process can take 11 business days with an Amway return label or 17 with another shipping method. When your credit card or bank statement shows the refund depends on your bank.
• Order History shows the status and details of your return if you're logged in; if you bought as a guest, use Guest Order Search.

We're here to help, and your feedback helps us improve. Share your thoughts in the comments.