ID:35512210

Amazon Wrong Adress Delivery

profile
Esteban
Amazon
March 21, 7:08 am
17

On March 20, my Amazon order number 112-5529358-0791413, which contained Under Armour running shoes and Harmon wacht pins, was marked as delivered in my account, but the package was actually delivered to the wrong address in Orlando, FL, USA. I never received the package because it was left at a different apartment due to an error in the delivery process. When I tried to resolve this through Amazon Customer Service, there were no human agents available to properly assist me. During the process I somehow ended up agreeing to return a package that I do not have, because it was not delivered to my address. This is an impossible condition for me to meet, as I cannot return an item that was never in my possession. I am requesting a full refund for this order without the requirement to return the items, since the delivery mistake was not caused by me, and I would like to be able to purchase these products again. I kindly ask you to review the delivery records for this shipment and resolve this issue by issuing a refund as soon as possible.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
I can't reach Amazon customer service, how can I talk to a real agent for help?
9 Followers
1 Comment
178 Complaints
Amazon customer service keeps giving vague answers, how can I escalate my complaint properly?
601 Complaints

Similar Complaints

Amazon Refused to Replace My Under Armour Shoes That Tore After Minimal Use

profile
Yusuf
Amazon
September 01, 2025 3:58 pm
39

In July, I purchased a pair of Under Armour shoes from Amazon, worth ₺2,363. My order number is 402-5365379-6535506. Despite barely wearing the shoes, they quickly developed a tear on the left side. There were no issues when I received them, but this tear appeared later. I made the purchase based on...

Amazon Did Not Refund Me for Charged Surge 4 Shoes I Returned Due to Size

profile
Yaşar
Amazon
April 24, 2025 9:50 am
21

I ordered a pair of Charged Surge 4 Men's Grey Running Shoes (model 3027000-106) from Amazon on March 20, 2025. Since the size didn’t fit me, I returned the item as instructed. However, despite weeks passing, I still haven’t received my refund. I’ve contacted customer service regularly—almost every ...

1
Uğur is completely dissatisfied with the result

Concern Regarding Amazon Seller's Unfair Practices And Order Cancellation

profile
Uğur
Amazon
June 22, 2023 1:59 am
18

I am an Amazon Prime member. My order number is 171-8294654-4208335. I am writing this message to share a problem I have encountered and to seek a resolution. [Provide details about the issue you experienced, including previous order dates and product details: I noticed that the seller removed all t...

Amazon's Wrong-Size Delivery and Frustrating Return Process

profile
Ufuk
Amazon
July 06, 2023 11:42 am
16

I got the wrong size of a product I ordered from Amazon. I started the process for returning the item and sent it back, but the refund hasn't been made yet. The package was sent to me instead of being marked as a return, according to the tracking information. I couldn't find anyone to talk to becaus...

Report a Similar Issue